The customer must be present during all phases of the move.
Any item that is screwed, nailed or bolted down (for example, affixed to the walls or ceiling) must be taken down by the customer if he/she wishes to ship it.
The customer needs to identify an area, such as a closet, where all items NOT to be packed or transported are to be placed one day prior to packer's arrival.
Customer must remove items from attics.
Trash cans should be cleaned out by the customer.
When loading is complete and prior to signing the papers, make a final inspection of your home inside and out to verify everything to go is loaded. Don't forget to look behind doors and in closets, the basement, storage buildings, garage and yard.
Make sure that you agree with inventory at origin and that all items have been inventoried.
At time of delivery, check off all items from inventory. Note any visible damage to household goods or property on the inventory forms.
Please let us know if your present home or new home cannot be accessed by large moving vans.
Payment/Pricing
Your sales consultant can discuss the payment options available for the type of move you are making.
The Department of Transportation requires strict compliance with provisions set forth in tariffs published by movers. The tariffs govern all costs of moving and services performed by all moving companies.
When comparing estimates, remember the cheapest company won't necessarily do the best job. If one firm's estimate is lower than the others, then find out why. Are the services and the mover's experience equivalent?
Ask to see a copy of the mover's ICC (Interstate Commerce Commission) Annual Performance Report. Interstate movers are required to provide information about past performance and complaint handling procedures. They are also required to provide you with a copy of an ICC publication about your moving rights and responsibilities.
Tips on Moving with Kids
It is best to prepare children in advance for the move so that they have time to adjust to the idea. Your child may have alot of questions. Explain the reason for the move and address the specific concerns that your child brings up. It is always a good idea to permit children to participate in the preparation for the move.
The most important factor that determines how well a child copes with a move is the parent's attitude. If Mom and Dad are excited about the move and treat it as a big adventure, then the children will be far more likely to accept the situation in a positive manner.
Pets
If you think moving is stressful, imagine how your pet feels. Pets can become nervous when faced with an unfamiliar situation. Whether you have a dog, cat, bird, or any other kind of pet, preplanning is extremely important. The better prepared you are, the more at ease your pet will be.
Pets cannot be carried on the moving van. Dogs, cats, and other pets can usually be transported in the family vehicle. There are many state and local regulations when it comes to transporting your pet. You should contact your local or destination's government agency responsible for animal health and safety.
Plants
The life and health of your potted plants and trees cannot be guaranteed on a moving van. If you wish to keep them you can transport them in your vehicle. If you know others will enjoy them; consider giving them to family or friends, sell or give them away as a bonus at a garage sale, or donate them to a nursing home or hospital.